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Title

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Hardware Store Merchant

Description

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We are looking for a Hardware Store Merchant to join our team. The Hardware Store Merchant is responsible for selling building materials, tools, and home improvement products while providing excellent customer service. The role involves presenting products, managing inventory, placing orders, and advising customers on the right products for their construction and renovation needs. The Hardware Store Merchant also ensures the store is clean and organized and keeps up-to-date with industry trends and new products. This position requires strong interpersonal skills, commercial awareness, and the ability to work independently as well as part of a team. The Hardware Store Merchant often serves as the primary contact for customers, helping them solve their building and renovation challenges. The job may also include achieving sales targets and reporting to management. Success in this role requires good product and material knowledge and a willingness to continuously learn. The work is diverse and offers opportunities to develop as a sales and customer service professional.

Responsibilities

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  • Providing customer service and advising on building materials
  • Conducting product presentations and sales
  • Managing inventory and ordering products
  • Maintaining store cleanliness and organization
  • Achieving sales targets and reporting
  • Following industry trends and new products
  • Collaborating with the team and sharing information
  • Maintaining and developing customer relationships

Requirements

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  • Experience in sales or hardware retail
  • Good interpersonal and negotiation skills
  • Commercial mindset and customer orientation
  • Ability to work independently and in a team
  • Basic knowledge of building materials and tools
  • Good physical condition and stamina
  • IT skills for sales systems
  • Fluent in Finnish

Potential interview questions

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  • What experience do you have in hardware retail or sales?
  • How do you assist a customer in choosing the right product?
  • Describe a situation where you achieved a sales target.
  • How do you stay updated on new products in the industry?
  • How do you handle a busy store environment?
  • What tools and building materials are you most familiar with?